How to Book

How to Book

You can book tickets for Pleasance London and Pleasance Edinburgh on our website.

Please note, our box office phone lines close at 6pm or 15 minutes after the last performance of the day.

The box office is closed on Sundays but you can always ask us a question by emailing [email protected] and we will get back to you as soon as possible.

Festive Opening Hours December 2023 - January 2024

The Pleasance Box Office will close for Christmas on 23rd December at 7.30pm and re-opens on Monday, 8th January 2024.

During this period, our phone lines will be temporarily shut. You can still drop an email to [email protected] and a member of the team will respond to you as soon as possible on 8th January from midday (12pm).

Accessibility & Complimentary Carer/Personal Assistant Tickets

If you need to make an access booking or require a wheelchair user ticket, please email [email protected] so we can organise tickets for you. We offer free Carer or Personal Assistant tickets - please email us on [email protected] or call on 020 7609 1800 to organise your booking with a complimentary ticket in advance. We welcome calls from customers using Typetalk.

If you have any additional requirements you can read more about our access provision for our Edinburgh and London venues here

Ticket Collection

You will receive an email confirmation which contains a QR code. This is your ticket. You can show this on your phone or printed out.

We are unable to provide printed tickets - if you would like to give tickets as a gift you may forward your email confirmation. We are currently unable to post tickets.

Our Front of House team will scan your QR code before you enter the venue. If you can’t find your QR code, please contact [email protected]

On Arrival

On the day of your show you will receive an email from us providing more information about your visit.

Please let us know in advance that you require use of our lift by emailing [email protected].

Our Front of House team will be ready to greet you and scan your QR code from one hour before your show. Your group will then be shown to your table or seats. Please note that latecomers may not be admitted.


Our tickets are non-refundable and non-exchangeable. However:

If the show is cancelled for whatever reason we will provide a refund of the cost of your tickets, or if you would prefer, an exchange for an alternative night (subject to availability). We are closely monitoring the government guidance and will communicate any changes to your booking as quickly as possible via email.

Why do I pay a booking fee?

The Pleasance Theatre Trust charges a booking fee to cover the rather numerous charges made by credit card companies, banks and payment gateway providers that allow us to sell tickets online using credit cards and debit cards. We regret that we are unable to include this booking fee in the list price of the ticket. Our booking fee is non-refundable.

Why do you ask for an additional donation?

The donation is completely optional. The Pleasance is a registered charity, a not-for-profit organisation dedicated to providing a platform for new theatre companies, new artists and new ideas. Any donations are also put back into building rehearsal rooms and upgrading our theatres and existing facilities to enable emerging companies to create work both at Pleasance London and at Pleasance during the Festival Fringe.

Does my child need a ticket?

Any child over the age of 2 will need their own ticket.

COVID-19 Safety

For more information and to read about our new COVID-19 measures, please see our Venue FAQs.